Refund and Returns Policy

1. Payments

Global Enterprise uses third party payment providers to receive payments from the Buyers on Seller’s behalf. Global Enterprise is not responsible for delays or erroneous transaction execution or cancellation of orders due to payment issues. Global Enterprise takes utmost care to work with 3rd party payment providers, but does not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers. Further,Global Enterprise does not release the payment to Sellers until the order has been received by the Buyers and they are satisfied with it. Global Enterprise shall only make payments to the Sellers subject to realisation of payment received from the Buyer to Global Enterprise. The Seller payment is typically net of the service fee charged by Global Enterprise for its services and after deduction of applicable withholding taxes (if any).

2. Buying

All purchases on the Website are a firm commitment to purchase. If You are the purchaser for any item, You are obligated to complete the transaction with the Seller.

By purchasing on an item You agree to be bound by the conditions of sale included in the item’s description (or linked to from the description) so long as those conditions of sale are not in violation of the User Agreement or are unlawful. In case of consumer goods, the Sellers on the Website may or may not specify the retail prices of the items being sold. You are advised to independently verify the retail prices of such items if You so desire.

Global Enterprise strongly advises You not to test the Website with false purchases, as it will put You at substantial personal legal risk. It is an offence to use a false name, other false personal information or a known invalid/ unauthorized credit/ debit/ cash card and such other infrastructure directly through Bank or financial institution infrastructure or indirectly through Payment Aggregator. Willfully entering erroneous or fictitious bids may result in prosecution by Global Enterprise.

Please note that in the event any inaccurate information is provided by You regarding Your identity, Your Web browser transmits a unique address to us, which can be used by law enforcement officials to identify You. If You are a registered Buyer on the Website we encourage You to post feedback for the Seller after the transaction is closed.

In case of purchase of an Artwork which is marked as “non-exportable” on the Website or it is illegal to export the same, You agree that the Artwork shall not be exported out of India or otherwise dealt in any such manner which shall be in contravention of any law for the time being in force or any rules, regulations, notifications and orders passed there under.

10. Fulfillments and Shipping
Global Enterprise from time to time may offer certain fulfillment services to Sellers, however, Sellers remain responsible for the overall shipping quality, delivery, and cost of shipping. Global Enterprise may provide pick-up and delivery services to Sellers but all of these services are provided as contract or outsourced services on behalf of the merchants. At no time, MASALA MANDLI.COM takes title or ownership of any product or inventory.
You may return the product purchased by You in accordance with our Return Policy as mentioned on our website. You hereby agree that the refund for the returns made by You shall be provided by us as Store Credit in the form of Global Enterprise Points You can use these Global Enterprise Points to purchase anything on or can even have them credited back to you. Global Enterprise shall on request, be credited back to your original mode of payment and in case of Cash on Delivery (COD) payment, amount shall be transferred in your Bank Account, the details of which shall be taken during the refund process. In case of payments made through any of the wallet payment gateways like Paytm, Mobikwik etc, the Global Enterprise will be credited to the original mode of payment. For further assistance on terms and conditions of Global Enterprise, please visit at

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